Worst experience I have ever had. My nails hurt for days. When she used the electric file on my nails that wasn't necessary and took her razor sharp nails to push into my skin to force the glue to remove from my skin. I was sore for almost a week later. I didn't know getting nails would be so painful.
This place is terrible! My no chip lasted 5 days and I went in before the 2 weeks was up so he could fix it and he said it was older than 2 weeks and was lecturing me on how I need to go in as soon as it starts chipping. I don't have time to go in and get them fixed every time one starts chipping. I will never go there again!
Best salon in McHenry County! Staff is very professional. Managers, husband and wife team, Tim and Nikki are extremely nice people, and only want their clients to receive the best of service. Also, the place is always immaculate! All equipment is professionally sterilized. I had a bad experience at another salon and their extreme attention to cleanliness and sterilization was what brought me back. I highly recommend Cute Nails & Spa!
Love my nails. The lady who did them was very nice. I will return for future work.
If I could give them zero stars I would I went in yesterday evening for a pedicure and a paraffin wax the technician spoke very little English and when I tried explaining to her that it was uncomfortable she continued what she was doing and use the cheese grater thing on the arch of my foot by time I got home 45 minutes later my feet were hot to the touch bright red and purple I woke up this morning with them in the same exact condition. So I called the salon and explain to them the condition of my feet and asked for a refund they told me they could not do it without a manager so they had the manager Tim call me while he was supposedly in Chicago I sent him text messages of the bottom of my feet he said it wasn't good enough he need to see toe nail color which I also sent him. And yet he still refuses to refund of my money I told him I would gladly go into the salon and show his technicians the condition of my feet it wasn't good enough for him instead he went on this whole entire rampage about how they accommodated me and they stated to wait for me last I checked that is their job they are to service the public. I highly recommend you and do not go here as they may be spreading staph or MRSA. Their customer service is horrible I have contacted my attorney I'll because I don't want to refund the $45 for their mess up I wish I could post the pictures for you to see what my feet look like. Also they threatened me if I didn't remove this post they would not refund my $$$. So guess what I removed it long enuf to get a refund, and now I am currently at urgent care due to the extreme pain redness and swelling of my feet!!!! Did I mention how TIM the manager humiliated me as he yelled and threatened me cause all I wanted was a refund?!?!?!
The young woman had a scar on her right hand. Was so unfriendly. I tried making conversation with her and she was so rude gave me one word answers.
So painful with horrible service. Go somewhere that doesn't put you in pain over nails.....
Cute Nails Spa is a US Spa based in Harvard, Illinois. Cute Nails Spa is located at 1297 S Division St, Harvard, IL 60033, USA.
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