Clean room great breakfast heated pool/sauna
If I could give this a 0 I would. The worst hotel I've ever stayed at. Rooms are so dirty and we had no air when it was 95. They said they couldn't do anything but give us a fan. The man at the front desk said the Manager would call us later... we found out he was the manager and lied to us. DO NOT stay here.
The customer service from this hotel is just unbelievable. They bend over backwards to make sure your experience is nothing but excellent. We were happy with our 2 night stay (clean room, good breakfast, friendly staff) but what set it apart was when we left. An hour into our drive, we discovered my daughter had left her little polariod camera at the room. It was too late to return back to retrieve it but after speaking with the manager, he went to the room immediately to verify it was there. He sent it to us promptly and refused any payment for shipping it. Real good people work there and they will be our place to stay whenever we travel through.
I would recommend this hotel to anyone who is either travelling or wants to block rooms for a wedding in town.
We blocked rooms for my son's wedding. The staff was extremely helpful and polite, Parseh during the day and Angel during the night who handled all of the room arrangements. The hotel is simple and and clean. It used to be the Heritage and is now a Baymont franchise which came with many improvements including the pool being completely redone, a breakfast room, new TVs and a lobby computer. The staff was helpful and accommodating with our plans for handing our Welcome Bags, an after reception party in the breakfast room and also our additional food for our guests in the morning.
The service was good but the room was dirty. I found old food under the bed. The sheets had stains and the whole place smelt like weed as well. Would not recommended
Baymont Inn is a US Lodging based in Harvard, Illinois. Baymont Inn is located at 1701 S Division St, Harvard, IL 60033, USA.
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